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Frequently Asked Questions

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  • Why is the Travelex USA website not available?

    Due to the impact of the COVID-19 global pandemic, Travelex has made the difficult decision to close our online and retail operations and cease trading in the United States and Canada. These are unprecedented times and despite our efforts to preserve the business, the existing and anticipated future impact of COVID-19 has proven too challenging.

  • How do I get the balance on my Travelex Money Card?

    You can continue to review balances on your card using the Travelex Money App.

    Click here to access the Travelex Money app - Travelex Money App

  • How do I get funds off of my Travelex Money Card?

    You can continue to use your card for purchases to draw down funds or cash out at any ATM.

  • Need to speak to a customer service representative about your Travelex Money Card?

    If you have further questions and would like to speak to a customer service representative, you may do so by phoning the number on the back of the card, 877-856-2471.

    You can also send your queries directly to Master Card at - prepaidmgmt_cardservices@mastercard.com

  • I found some unused Travelers Cheques, what do I do?

    If you have questions or require assistance with your Travelers Cheques you can phone 800-357-4731

    Or send an email to - tcassistance@travelex.com