Welcome to the Travelex Customer Information Hub. We hope this Hub will address any questions and concerns you may have. For questions and concerns not covered here, our dedicated customer support team will be available to answer any questions you may have on the contact details on the previous page. We are working hard to prioritise the safe recovery of our systems and will keep this Hub updated with our progress.


1. What has happened?+
2. Have you identified the root cause of how the malware entered? +
3. What stage are you at with the technology recovery? +
4. Which services are available, and how can I purchase my travel money? +
5. Is my data safe? +
6. Who do I get in touch with about refunds? +
7. How can I protect myself against the risk of fraud? +