If you have a question, send us an email – we’re happy to help! You can email us at firstname.lastname@example.org for questions on any of the following:
- Our stores
- Placing an order
- The status of an order
- Requesting a receipt from your order
For your own security, please do not send us your credit card or debit card info by email.
For complaints regarding a product or service, please email email@example.com.
If you’d rather talk to us over the phone, you can call us on 516-300-1622 (or 877-414-6359) between the hours of 8am and 8pm (EST) Monday through Friday. We’re also available by phone on Saturdays from 9am to 5pm (EST).
Have a Question About Cash Passport?
If you have any questions or comments about using your Multi-Currency Cash Passport card, you can email us at firstname.lastname@example.org. For security reasons, don’t include your full Cash Passport card number or your full credit or debit card number in email.
You can reach the 24-hour Card Services team by phone at (877) 856-2471. If you’re traveling outside of the US, local toll-free numbers are available in many countries.
Have a Question About Travelex Travel Insurance?
- What are the delivery costs and how long does it take?
There are two options for receiving your foreign currency after placing your order online. You can either:
- Have your money delivered to your doorstep in as little as 24 hours (free on orders over $1000) or
- Pick up your cash from one of our 100+ retail locations around the US
- How exactly does your service work?
It’s simple! All you need to do is follow the process below:
- Select which currency you need and tell us how much you want to exchange
- Decide whether you want to pick up your money from a store or have it delivered to your home
- Choose which date you’d like to pick up your cash or have it delivered to your home
- And finally, pay us with either your debit card or credit card. You’re all set!
- What is the rate you use to buy back currency if I want to sell you currency?
The rate for currency changes daily, and we endeavour to price accordingly. Simply give us a call at 516-300-1622 and we’ll be able to give you the approximate amount that you’ll receive when selling your currency back to us. You can do this at one of our store locations or by sending your currency to us via this form.
- Do you buy or sell Argentinian Pesos (ARS) or Iraqi Dinar (IQD)?
At the moment we don’t buy or sell Iraqi dinar, and currently we only sell Argentinian pesos.
- How can I get more information about a specific store?
Please visit the Store Locator page to find out more about your nearest store.