Buy Currency

Let Us Know How We Can Help


Email Us

Email Us

For questions regarding our stores, placing an order, the status of an order, refunds, or requesting a receipt from your order, please email us at online.orders.usa@travelex.com. For your own security, please do not send us your credit card or debit card info by email.

For complaints regarding a product or service, please email customer.assistance@travelex.com.

Call Us

Call Us

Call us at 516-300-1622 (or 877-414-6359) between the hours of 8am and 8pm (EST) Monday through Friday. We’re also available by phone on Saturdays from 9am to 5pm (EST).

Have a Question About Cash Passport?

If you have general questions or comments about using your Multi-Currency Cash Passport card, you can email cardservices@accessprepaidww.com. For security reasons, don’t include your full Cash Passport card number, or your full credit or debit card number, in email.

You can reach the 24-hour Card Services team by phone at (877) 856-2471. If you’re traveling outside of the US, local toll-free numbers are available in many countries.

5 Most Frequently Asked Questions

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  • What are the delivery costs and how long does it take?

    You can either pick up your money yourself from one of our stores or we can send it to you. You decide whether you’d rather:

    • Have your money delivered to your doorstep in as little as 24 hours (free on orders over $1000)
    • Pick up your cash from one of our 100+ retail locations around the US
  • How exactly does your service work?
    1. Select which currency you need and tell us how much you want to exchange
    2. Decide whether you want to pick up your money from a store or have it delivered to your house
    3. Choose when you’d like to pick up your cash or have it delivered to your home
    4. Finally, pay us with either your debit card or credit card and you’re all set
  • What is the rate you use to buy back currency if I want to sell you currency?

    The rate for currency changes daily – please give us a call at 516-300-1622 and we will give you the approximate amount you will receive when you sell your currency back to us at either one of our store locations or when you send your currency to us via this form

  • Do you buy or sell Argentinian Pesos (ARS) or Iraqi Dinar (IQD)?

    Sorry, but at the moment we do not buy or sell Iraqi Dinar and we only sell Argentinian Pesos.

  • How can I get more information about a specific store?

    Please visit the Store Locator page to find the store nearest you.