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Reload your Multi-currency Cash Passport™ Prepaid MasterCard®

Time to reload your Cash Passport? It’s easy to do it online!

Reloading your Cash Passport FAQs

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  • How can I reload my Cash Passport?

    The easiest way to reload your card is online.

    You can also call Card Services if you prefer to reload over the phone.

    Lastly, you can visit a store location if you'd prefer to load your card using cash. To reload your card in store, you'll need to take along your Multi-currency Cash Passport, a valid photo ID and a form of payment.

  • What currencies can I load on my Cash Passport Card?

    Right now, you’re able to load the following currencies onto your Cash Passport:

    • Euros
    • British pounds
    • Australian dollars
    • Japanese yen
    • Canadian dollars
    • Mexican pesos
  • How much can I reload at one time?

    When reloading your card online (across all currencies on the card), the limits are:

    • In one day: $3,000
    • In two months: $8,000

    When reloading your card in one of our stores (across all currencies on the card), the limits are:

    • In one week: $10,000
    • In one month: $20,000

    The maximum amount you can reload also depends on the total Card Fund balance already on your card. Your maximum total Card Fund balance at any one time may not exceed $8,500. For example, if your Card Fund balance is $4,000, you'll only be able to reload up to $4,500. Payments can only be accepted from the registered cardholder.

  • How do I check my balance?

    Checking your balance is easy: just login to your account online or call 877-856-2471. After you reload your card, we'll let you know your new card balance.

Terms Fees and limits Contact us
Multi-currency Cash Passport Prepaid Card is issued by MetaBank™, member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.

Load, withdrawal and spend limits (including all currencies)

Load limitations Limit
Maximum card balance USD 8,500
Maximum initial load and reload amounts (additional limitations may apply depending on method of reload (e.g. in purchase location versus online) USD 10,000 (per 7 day period)
USD 20,000 (per 30 day period)
Maximum load and reload amounts during a 12 month period (for all cards and including all currencies) USD 30,000
Minimum initial load amount This may vary by purchase location
Minimum reload amount USD 50
Withdrawal limitations Limit
ATM cash withdrawal limitation USD 1,000 (per 24 hour period)
Bank teller cash withdrawal limitation USD 250 (per 24 hour period)
Spend limitations Limit
Purchase transaction limitation USD 5,000 (per 24 hour period)
Other limitations Limit
Number of active card accounts at any one time 1

These limitations are subject to change. Please see your Cardholder Agreement for complete terms and conditions. Alternatively, visit www.multicurrencycashpassport.com/travelexus/ for the most current list of limitations.

Multi-Currency Cash Passport™ Prepaid Mastercard® Card fee summary
Fee category Fee type Amount
Fees for getting started: Card purchase fee and additional card fee Varies by purchase location
Add money: Reload fee None 1
Spend money: Purchase transaction fee None 2,3
Get cash: ATM withdrawal fee (US) None 2,3,4
ATM withdrawal fee (outside US) None 2,3,4
Bank teller cash withdrawal fee None 2,3
Information: ATM balance inquiry fee None 4,5
Currency transfer fee (moving funds from one currency to another) Foreign exchange rate will apply 1
Foreign exchange fee 5.50%
Other services Replacement card fee for lost or stolen card None
Balance refund fee USD 20.00 1
Inactivity fee USD 3.00/month6

1 A Foreign Exchange rate will apply if transferring funds to another currency. The currency exchange rate is selected from the range of rates available in wholesale currency markets (which vary each day), together with a margin of 5.5%.

2 Third-party fees may apply.

3 If you obtain your funds or make a purchase in a currency other than the currencies available on your card, the amount deducted from your funds will be converted by the network or card association that processes the transaction into an amount in the Currencies available on your card in the following order of priority: USD, GBP, EUR, CAD, AUD, JPY, MXN. MasterCard currently uses a conversion rate that is either:
(i) selected from the range of rates available in wholesale currency markets (which may vary from the rate the association itself receives), or 
(ii) the government mandated rate in effect for the applicable central processing date. This percentage amount is independent of the additional 5.50% Foreign Exchange Fee that we will charge as compensation for our services. See Section 6 of your terms and conditions for additional information related to transactions in foreign currencies.

4 When you use an ATM, you may be charged an additional fee by the ATM operator or any network used to complete the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

5 If an ATM displays a balance for your Card Account, the balance displayed may be inaccurate due to the ATM displaying the balance in a currency different than the currencies on your card. This may be due to an exchange rate being applied that is different from ours. An ATM will not display a balance for each Currency. An accurate balance for each currency can be obtained through My Account at www.multicurrencycashpassport.com/travelexus/

6 A monthly inactivity fee will be charged after twelve (12) months of inactivity. See section 3.8 of your terms and conditions for details.

See the cardholder agreement for more details.

For additional information, please call Card Services or email cardservices_prepaid@mastercard.com.

Get In Touch

Services

Travelex Info

Contact Us

Travelex Currency Services Inc.

355 Lexington Ave

Floor 3

New York, NY 10017

516-300-1622

877-414-6359

Online.Orders.USA@travelex.com