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Managing your Multi-currency Cash Passport™ Prepaid MasterCard®

Whether you want to check your balance, reload your card and cash it out, managing your Cash Passport is easy.

How do we compare? Every day we check the exchange rates of major banks and high street retailers and adjust our rates accordingly to ensure that we give you a highly competitive overall price on your foreign currency.

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Check your balance

Check your balance

Go to My Account and register your card to see your balance and review your recent transactions. You can also call Card Services.

Reload your Cash Passport

You can reload your Cash Passport online or by calling Card Services.

You can also reload your Cash Passport by taking the card and a valid photo ID to one of our Travelex stores in the US.

Reload your Cash Passport
Cash out your card

Cash out your card

After your trip is over, you can withdraw the remaining balance on your card (fees may apply) by:

  • Taking your card to a Travelex store in the US, and we’ll refund you the remaining balance, less any fees
  • Calling Card Services to have your balance refunded to a bank account (less any fees)
  • Using an ATM that accepts MasterCard (assuming the amount you wish to withdraw is within the ATM’s issuing limits)

Replace a lost or stolen card

If your card is lost or stolen, contact Card Services immediately so that your card is cancelled and you can be provided with a free* replacement card (subject to availability).

*This feature is free, but certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the cardholder agreement for more details.

Replace a lost or stolen card
Multi-currency Cash Passport Prepaid Card is issued by MetaBank™, member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.

Load, withdrawal and spend limits (including all currencies)

Load limitationsLimit
Maximum card balanceUSD 8,500
Maximum initial load and reload amounts (additional limitations may apply depending on method of reload (e.g. in purchase location versus online)USD 10,000 (per 7 day period)
USD 20,000 (per 30 day period)
Maximum load and reload amounts during a 12 month period (for all cards and including all currencies)USD 30,000
Minimum initial load amountThis may vary by purchase location
Minimum reload amountUSD 50
Withdrawal limitationsLimit
ATM cash withdrawal limitationUSD 1,000 (per 24 hour period)
Bank teller cash withdrawal limitationUSD 250 (per 24 hour period)
Spend limitationsLimit
Purchase transaction limitationUSD 5,000 (per 24 hour period)
Other limitationsLimit
Number of active card accounts at any one time1

These limitations are subject to change. Please see your Cardholder Agreement for complete terms and conditions. Alternatively, visit www.multicurrencycashpassport.com/travelexus/ for the most current list of limitations.

Multi-Currency Cash Passport™ Prepaid Mastercard® Card fee summary
Fee categoryFee typeAmount
Fees for getting started:Card purchase fee and additional card feeVaries by purchase location
Add money:Reload feeNone 1
Spend money:Purchase transaction feeNone 2,3
Get cash:ATM withdrawal fee (US)None 2,3,4
ATM withdrawal fee (outside US)None 2,3,4
Bank teller cash withdrawal feeNone 2,3
Information:ATM balance inquiry feeNone 4,5
Currency transfer fee (moving funds from one currency to another)Foreign exchange rate will apply 1
Foreign exchange fee5.50%
Other servicesReplacement card fee for lost or stolen cardNone
Balance refund feeUSD 20.00 1
Inactivity feeUSD 3.00/month6

1 A Foreign Exchange rate will apply if transferring funds to another currency. The currency exchange rate is selected from the range of rates available in wholesale currency markets (which vary each day), together with a margin of 5.5%.

2 Third-party fees may apply.

3 If you obtain your funds or make a purchase in a currency other than the currencies available on your card, the amount deducted from your funds will be converted by the network or card association that processes the transaction into an amount in the Currencies available on your card in the following order of priority: USD, GBP, EUR, CAD, AUD, JPY, MXN. MasterCard currently uses a conversion rate that is either:
(i) selected from the range of rates available in wholesale currency markets (which may vary from the rate the association itself receives), or
(ii) the government mandated rate in effect for the applicable central processing date. This percentage amount is independent of the additional 5.50% Foreign Exchange Fee that we will charge as compensation for our services. See Section 6 of your terms and conditions for additional information related to transactions in foreign currencies.

4 When you use an ATM, you may be charged an additional fee by the ATM operator or any network used to complete the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

5 If an ATM displays a balance for your Card Account, the balance displayed may be inaccurate due to the ATM displaying the balance in a currency different than the currencies on your card. This may be due to an exchange rate being applied that is different from ours. An ATM will not display a balance for each Currency. An accurate balance for each currency can be obtained through My Account at www.multicurrencycashpassport.com/travelexus/

6 A monthly inactivity fee will be charged after twelve (12) months of inactivity. See section 3.8 of your terms and conditions for details.

See the cardholder agreement for more details.

For additional information, please call Card Services or email cardservices_prepaid@mastercard.com.