FAQ for the Multi-currency
Cash Passport™ Prepaid Mastercard®

Our most frequently asked questions are below. If you can’t find the answer you’re looking for, please call Card Services at 877-856-2471 or email them at cardservices_prepaid@mastercard.com for more information.

Frequently Asked Questions

  • How do I purchase a Cash Passport Card?

    It’s easy – either purchase your Cash Passport card here on our website or find a store near you.

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  • What’s the difference between a Chip & PIN card and my regular credit card?

    Here in the United States, the credit card industry continues to use the magnetic stripe technology (this is the black stripe you see on the back of any credit or debit card). Sometimes international travelers report acceptance issues abroad using their current credit and debit cards. The Chip & PIN technology allows for wider acceptance abroad. Further, your personal information is not on the Cash Passport, reducing the risk of identity theft if your card is lost or stolen.

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  • What currencies can I load on my Cash Passport Card?

    At this time you’re able to load Euros, British Pounds, Australian Dollars, Japanese Yen, Canadian Dollars and Mexican Peso. We’ll be adding even more currencies in the near future. Select from the appropriate drop down to the right to quickly purchase a Card or reload if you already have an existing Multi-Currency Cash Passport™ Prepaid Mastercard®.

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  • How do I replace a lost or stolen card?

    If your card is lost or stolen, contact Cash Passport Customer Services immediately at 877-856-2471 so they can cancel the lost or stolen card and provide you with a free* replacement. Rest assured that your balance is PIN protected and you can still access those funds with either your replacement or secondary Card.

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  • How do I cash out my card?

    If your trip is over and you don’t plan on taking another one any time soon, you can cash-out your card to get the remaining balance returned to you. There are a few different ways to withdraw your remaining balance (fees may apply):

    • Use an ATM that accepts Debit MasterCard (assuming it’s within the ATM’s issuing limits)
    • Take your card to any Travelex location and we’ll withdraw the balance for you, less any applicable fees (see your Terms & Conditions for further details)
    • Call the number on the back of your card (877-856-2471) and speak to a representative.
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  • How do I find out my balance?

    Simply go to My Account, register and you’ll be able to see your Cash Passport Card balance right away – you can also review recent transactions. In addition, you can call the number on the back of your card to use our automated balance service.

    You can go online or call the number on the back of your card for balance inquiries to ensure you receive the most accurate and up-to-date information.

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  • What is my PIN number?

    You can call the number on the back of your card (877-856-2471) and use the Cash Passport automated service to access your PIN number.

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*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the cardholder agreement for more details.

Multi-currency Cash Passport Prepaid Card is issued by MetaBank™, member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.