Travellers Cheques Purchase, Claim and Refund Conditions

• Interpayment Services Limited or such other issuer as is named on your cheques (“we”) and the purchaser (“you”) agree to all the terms set out in this Purchase Agreement. If any of the cheques purchased by you are lost or stolen, we will refund their face value provided that you comply with all of the following simple conditions: -

  1. You signed each cheque once with your usual full signature in non-erasable ink immediately upon receipt but have not countersigned it.

  2. You safeguarded the cheques against loss or theft as a reasonable person would safeguard a similar amount of cash and have not placed them at unnecessary risk.

  3. You have not parted with the cheques voluntarily (and in particular, you have not placed your cheques into luggage which you have subsequently entrusted to your travel provider e.g. airline, coach or ferry company) or as collateral or in an illegal game of chance or other prohibited activity; used any cheque in violation of any law; or had any cheque seized or confiscated by court order, customs, police or government action in any jurisdiction.

  4. You notify us immediately of the loss or theft of your cheques and notify the local police reporting the circumstances of the loss or theft in such detail as may reasonably be required.

  5. You co-operate fully in our investigation and processing of the claim (including supplying and verifying any information which we may reasonably consider relevant) and co-operate fully in any resulting legal action or proceedings including those against third parties.

  6. When making your refund claim you provide us with the serial numbers of the lost / stolen cheques, the exact place and date of purchase, the Purchaser’s Receipt copy of the Purchase Agreement and acceptable proof of your identity.

  7. You complete and sign the appropriate refund claim documents to our reasonable satisfaction.

  8. If you recover any of the cheques, or obtain any information, which could assist us to recover them you inform us immediately.

• Acceptance or payment of cheques cannot be stopped for whatsoever reason.

• We reserve the right to investigate the loss or theft (including corroborating any information provided and verifying compliance with the above conditions) and to delay refund during such investigation. We shall not be liable for any loss or expense caused by any such reasonable delay.

• We are registered under the Data Protection Act (“the Act”). We or our agents may hold on computer or as a manual record the personal information or data which you provided in connection with the purchase of your cheques, for the purpose of processing the transaction. If you make a claim in respect of the loss or theft of your cheques, you consent to the processing of your data in the context of investigating and processing your claim. This may include sharing your data with third parties (who may not be DPA registered organisations) and transferring data across international borders (including outside the European Economic Area.) Any such processing of data will be in accordance with the Act and for the specific purpose of verifying information previously provided by you and preventing or detecting fraud.

• We shall not be liable for any claims for compensation, losses, damages, costs or expenses arising as a consequence of the loss or theft of your cheques.

• This Agreement and any disputes, which arise under it, shall be exclusively governed and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts.

• Correspondence should be addressed to:
  H. TCMU Interpayment Services Limited, Worldwide House, P.O. Box 36, Thorpe Wood, Peterborough PE3 6SB, United Kingdom Email: TCAssistance@travelex.com