If your travellers cheques are lost or stolen, please report this to us immediately. Our Worldwide Refund Service is operated through a network of over 130,000 local agents, so wherever you are in the world just call the toll-free number for the country you are in, and we can help. These numbers can be found on the back of your Sales Advice / Purchase Agreement Form or using the above link.
Alternative methods of contacting the Worldwide Refund Service are:
By email: tcassistance@travelex.com or
By fax: +44 (0) 1733 502370
When emailing or faxing us, please clearly state your name, full details of the loss or theft, and your contact information, including telephone number.
You can also ask your local travellers cheque selling agent for a cashmycheques.com card. Our multilingual Customer Communication Centre is available 24 hours a day, 365 days a year, with over 20 languages spoken.
How to Claim a Refund
To ensure your refund claim is processed as quickly and efficiently as possible, please follow these 3 simple steps:
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Contact us as soon as you discover the loss of theft of your travellers cheques. Please telephone us first, rather then the location from where you purchased your travellers cheques.
Please be prepared to show your passport or equivalent identification to obtain a refund. Should your proof of identification go missing, you will need to obtain a replacement or temporary document before a refund will be possible.
If available, please have your copy of the Purchase Agreement Form ready to present, as this is your proof of ownership.
To be eligible for a refund you will need to have adhered to the Purchase, Claim and Refund conditions. Please click here to read the Purchase, Claim and Refund conditions. You can also find them inside the wallet provided with your travellers cheques. Please read these conditions carefully and follow them at all times.
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