Travelex Currency Services Inc. is licensed and regulated by the Alaska Department of Commerce, Community and Economic Development to operate as a money services business. Should you have any complaints regarding the services provided or other concerns please direct them to the Department of Commerce, Community and Economic Development; Division of Banking and Securities; Money Service Businesses; 550 W. 7th Avenue, Suite 1940; Anchorage, AK 99501; Telephone: (907) 269-4594, Fax: (907) 269-1066, E-mail: firstname.lastname@example.org.
RIGHT TO REFUND
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Travelex Currency Services Inc., does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Travelex Currency Services Inc., ATTN: Licensing Department, 29 Broadway, First Floor, New York, NY 10006. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorneys fees pursuant to Section 1842 of the California Financial Code.
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at (303) 894-7575 or by mail at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
• The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
• A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
• Copies of any available documentation supporting the complaint and efforts toward resolution.
• Any suggestions regarding a preferred resolution of the complaint.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Travelex Currency Services Inc. at: 500 North Calvert Street, Room 402, Baltimore, Maryland 21202. Phone number: (888) 784-0136.
If you have a complaint, first contact Travelex Currency Services Inc., at 1-800-287-7362. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, (877) 276-5554 (toll free), www.dob.texas.gov.
Travelex Currency Services Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Travelex Currency Services Inc. at (800) 287-7362 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (800) 848-3792.
Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.
To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.