Contact 

Contact Us

We appreciate your feedback and want to answer your questions you may have.

 

Questions About Your Online Order

Call: 1-516-300-1622 or 877-414-6359 (within the USA)
Lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturday (EST). Please note that calls are recorded for training and security purposes.

Email: Online.Orders.USA@travelex.com
We will do our best to respond within a maximum of 2 business days. For your security, please do not send credit or debit card information by e-mail.

 

Questions About Cash Passport

Call: 877-856-2471 (within USA)
Lines are open 24 hours a day. Calls are recorded for training and security purposes.

Emailcardservices@accessprepaidww.com
For your security, please do not send credit or debit card information by e-mail.

You can also find additional information on our Cash Passport website.

 

General Inquiries & Customer Comments

For general inquiries regarding our daily business and services in the United States, please contact us at Retail.Marketing@travelexamericas.com. We will respond to your e-mail within three business days.

 

Missing Receipts from Store Transactions

If you recently conducted a transaction at one of our stores and were not provided with a receipt, we’d like to know about it. Please e-mail Retail.Marketing@travelexamericas.com with the following information:

  • Your name
  • The date and approximate time of your transaction
  • A description of your transaction
  • The method of payment (do not provide credit or debit card details)
  • Your mailing address
  • The location where you purchased your currency

We will investigate the transaction and, if necessary, send a replacement receipt to the mailing address provided.

 

Insurance Services

For inquiries regarding our insurance services in the United States, please contact us at info@travelex-insurance.com. We will respond to your message within three business days.

 

Business Services

For more information on Travelex’s products and services for businesses, please contact our Customer Care Team at 1-866-458-1193 or CCT@travelex.com.

For Global Payment Solutions, please visit our Travelex Global Payment Solutions website

 

Global Web Sites